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CANCELLATION POLICY
Last updated: 3 September 2026
Nothing in this policy limits your statutory consumer rights.
1. CANCELLING BEFORE DISPATCH
If you wish to cancel before dispatch, contact support@zicboo.com as soon as possible.
Please include:
- Your name
- Order number
- Email address used for the order
- A clear statement that you wish to cancel
2. UK STATUTORY RIGHT TO CANCEL
For most eligible online purchases, customers may cancel without giving a reason.
The cancellation period normally ends 14 days after the goods are received.
3. ORDERS CONTAINING MULTIPLE GOODS
Where goods from the same order are delivered separately, the applicable cancellation period may run from receipt of the final item where required by law.
4. HOW TO CANCEL
You may cancel by sending a clear statement to:
Include enough information for us to identify your order.
5. RETURNING GOODS AFTER CANCELLATION
After notifying us that you are cancelling an eligible order, you normally have another 14 days to return the goods.
6. HANDLING THE GOODS
You may inspect and handle goods in the same way you reasonably would in a shop.
Where permitted by law, a refund may be reduced if unnecessary handling reduces the value of the goods.
7. REFUNDS FOLLOWING CANCELLATION
Where you validly exercise statutory cancellation rights, eligible payments will be refunded in accordance with applicable UK law.
This normally includes the cost of our least expensive standard outbound delivery option.
8. REFUND TIMING
For returned goods, refunds following statutory cancellation will generally be made within 14 days after we receive the goods back.
9. RETURN SHIPPING COSTS
For change-of-mind cancellations, customers will normally be responsible for return shipping where applicable and properly disclosed.
Different rules apply to faulty or misdescribed goods.
10. EXCEPTIONS TO CANCELLATION RIGHTS
Certain products may be excluded where permitted by law, including certain personalised goods, perishable goods and sealed hygiene-sensitive products after opening.
11. FAULTY OR MISDESCRIBED GOODS
The statutory change-of-mind cancellation right is separate from your rights where goods are faulty, damaged, incorrect or not as described.
12. SALE AND PROMOTIONAL ITEMS
Discounted or promotional pricing does not remove statutory consumer rights.
13. MODEL CANCELLATION FORM
To cancel an eligible contract, you may send the following information to us:
To: Zicboo, operated by Bilawal Shamir
10 Saunders Close, Ilford, IG1 4DF, United Kingdom
Email: support@zicboo.com
I hereby give notice that I cancel my contract of sale for the following goods:
Product(s)
Order number
Ordered on / received on
Customer name
Customer address
Date
Using this form is optional. A clear cancellation statement by email is also acceptable.
14. CONTACT US
Zicboo
Operated by Bilawal Shamir
10 Saunders Close
Ilford
IG1 4DF
United Kingdom
Email: support@zicboo.com
Phone: +44 7867 326384
Website: zicboo.com