Terms of service

Last updated: 12 September 2026

These terms apply to zicboo.com and purchases from Zicboo, operated by Bilawal Shamir as an individual business owner. Nothing in these terms excludes or restricts statutory consumer rights.

1. Website use and accounts

Provide accurate, current information when ordering or creating an account. Keep account credentials secure. You must not use the website for fraud, unlawful activity, infringement, impersonation, unauthorised data collection or interference with website security.

We may restrict access where reasonably necessary to address security threats, unlawful activity or serious misuse. This does not remove our obligations for existing purchases.

2. Products

We aim to describe and illustrate products accurately. Minor colour differences can result from screen settings and lighting, but this does not excuse a material difference between the goods and their description. Goods must meet applicable requirements for quality, fitness for purpose and correspondence with their description.

3. Placing and accepting orders

Placing an order is an offer to buy. The initial order acknowledgement confirms receipt, not acceptance. We accept your order when we send the dispatch-confirmation email. Where products are dispatched separately, acceptance applies to those identified in that confirmation.

Before acceptance, we may decline an order for genuine reasons such as unavailable stock, failed payment, a material listing error, suspected fraud or an inability to deliver. We will notify you and refund all amounts paid for a rejected order, including delivery charges. For a partially rejected order, we explain the revised position and refund the relevant amounts.

After acceptance, we do not reserve an unrestricted right to cancel or change the agreed price. We will contact you about any material problem and act in accordance with the contract and applicable law.

4. Prices and payment

Prices are in British pounds sterling and include applicable taxes. Delivery charges and the total payable are shown before you complete the purchase.

Payments are processed through Shopify Payments. Available methods are displayed at checkout. You must be authorised to use the payment method supplied.

5. Shipping

Orders ship from the UK to UK destinations. Processing normally takes 1–2 business days, followed by 3–5 business days in transit: approximately 4–7 business days combined.

Standard shipping costs £5.99 for goods subtotals of £50 or less after discounts. It is free above £50. See our Shipping Policy for delivery arrangements and remedies for delays or missing goods.

Responsibility for goods passes in accordance with applicable law when you, or a person you identify, takes physical possession. We remain responsible for resolving carrier issues while risk remains with us.

6. Cancellation, returns and refunds

For eligible online purchases, you have statutory cancellation rights, generally extending until 14 days after the day you receive the goods, with a further 14 days to send them back after notification.

Our additional offer lets you notify us of a change-of-mind return within 30 days after delivery and send it within 14 days after notification. We supply a free return label to a UK return address. See our Refund Policy for conditions, refund deadlines and the optional cancellation form.

Faulty, damaged, incorrect or misdescribed goods remain subject to statutory remedies independently of the voluntary return period.

7. Shopify and privacy

Shopify hosts our store and processes information when you browse or purchase. Shopify Network Intelligence is enabled, allowing Shopify to support enhanced services using interactions with our store, other merchants and Shopify. Relevant information is shared with Shopify and other service providers, which may operate in other countries.

Our Privacy Policy explains processing and choices. Further information appears in Shopify's Consumer Privacy Policy and Shopify's privacy portal. Acceptance of these terms does not itself constitute consent to optional advertising or tracking; those choices are managed separately.

8. Intellectual property, links and feedback

Original protected website content belongs to Zicboo or its licensors. You may use it only as permitted by law or with the relevant permission.

External sites have their own terms and privacy practices. Their inclusion does not transfer our responsibilities to you for your Zicboo order.

Submitted reviews and feedback must be lawful and respect others' rights. We may moderate unlawful, fraudulent, abusive or irrelevant submissions. A review is not removed merely because it expresses a negative opinion.

9. Liability and disruption

Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded.

Events outside our reasonable control may cause disruption. We will communicate significant issues and take reasonable steps to address them. Your rights relating to non-delivery, cancellation, refunds and other statutory remedies remain intact.

10. Governing law and changes

These terms are governed by the laws of England and Wales, without removing mandatory protections available to consumers elsewhere in the UK. Nothing requires you to bring proceedings in a court where doing so would restrict your legal rights.

Future updates apply prospectively. An existing purchase remains subject to the terms applicable when the order was placed unless a change is required by law or lawfully agreed with you.

If a term is unenforceable, the remaining terms continue where they can lawfully do so.

11. Contact and complaints

Zicboo — Bilawal Shamir, trading as Zicboo
10 Saunders Close, Ilford, IG1 4DF, United Kingdom
Email: support@zicboo.com
Phone: +44 7867 326384
Website: https://zicboo.com/