Privacy policy

Last updated: 3 September 2026

This Privacy Policy explains how Zicboo collects, uses, stores and shares personal information when you visit zicboo.com, place an order, contact us, subscribe to communications or otherwise interact with our services.

Zicboo is operated by Bilawal Shamir as an individual business owner.

For the purposes of applicable UK data protection law, Bilawal Shamir, trading as Zicboo, is the data controller for the personal information described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our website and services, we may collect:

  1. Your name
  2. Billing address
  3. Delivery address
  4. Email address
  5. Telephone number
  6. Order and transaction information
  7. Payment confirmation and payment-related information
  8. Account information, where applicable
  9. Communications with customer support
  10. Returns, refunds and exchange information
  11. IP address
  12. Browser and device information
  13. Website usage information
  14. Marketing preferences
  15. Cookie and similar technology information

Payment information may be processed directly by Shopify or third-party payment providers. Zicboo does not necessarily receive or store your complete payment-card details.

2. HOW WE COLLECT YOUR INFORMATION

We may collect your information when you:

  1. Place an order
  2. Create or use an account
  3. Contact customer support
  4. Request a return, refund or exchange
  5. Subscribe to marketing communications
  6. Browse or interact with our website

We may also receive information from Shopify, payment providers, delivery companies, fulfilment providers and other service providers used to operate our store.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use your information to:

  1. Process and fulfil orders
  2. Process and verify payments
  3. Arrange delivery
  4. Send order and delivery updates
  5. Process returns, refunds and exchanges
  6. Provide customer support
  7. Maintain customer accounts
  8. Prevent fraud or misuse
  9. Protect our website and business
  10. Improve our services and customer experience
  11. Maintain transaction and business records
  12. Meet legal, tax and accounting obligations
  13. Resolve complaints or disputes
  14. Send marketing communications where permitted

4. LAWFUL BASES FOR PROCESSING

Depending on the purpose, we may process personal information because:

  1. It is necessary to perform a contract with you
  2. It is necessary to comply with a legal obligation
  3. It is necessary for our legitimate business interests
  4. You have provided consent

Where we rely on consent, you may withdraw it at any time.

5. PAYMENTS

Payments may be processed by Shopify or other third-party payment providers.

These providers may collect payment information directly from you and process it according to their own privacy policies and legal obligations.

We do not necessarily receive or store your complete card details.

6. SHOPIFY

Our online store is powered by Shopify.

Shopify may process personal information to provide ecommerce hosting, checkout, payment, security, fraud-prevention and related services.

7. SHARING YOUR PERSONAL INFORMATION

Where necessary, we may share information with:

  1. Shopify
  2. Payment processors
  3. Delivery and courier companies
  4. Fulfilment and logistics providers
  5. IT and hosting providers
  6. Analytics providers
  7. Customer-support providers
  8. Advertising or marketing providers where permitted
  9. Professional advisers
  10. Government authorities, regulators or courts where legally required

8. MARKETING COMMUNICATIONS

Where permitted by law, we may send marketing communications about Zicboo products, offers or services.

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting support@zicboo.com.

9. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies for:

  1. Website operation
  2. Shopping basket functionality
  3. Checkout
  4. Security
  5. Remembering preferences
  6. Analytics
  7. Marketing and advertising where permitted

Where consent is legally required, relevant non-essential technologies will only be used after appropriate consent has been obtained.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

We may retain certain information for longer where necessary to comply with legal, accounting or tax obligations, prevent fraud, resolve disputes or maintain appropriate business records.

11. INTERNATIONAL DATA TRANSFERS

Some service providers may process personal information outside the United Kingdom.

Where required, appropriate legal safeguards or transfer mechanisms will be used.

12. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you may have the right to:

  1. Request access to your personal information
  2. Request correction of inaccurate information
  3. Request deletion of certain information
  4. Request restriction of certain processing
  5. Object to certain processing
  6. Request data portability
  7. Withdraw consent where applicable
  8. Object to direct marketing

To exercise your rights, contact support@zicboo.com.

13. CHILDREN'S PRIVACY

Our online store is intended for general retail customers and is not specifically directed at children.

We do not knowingly collect children's personal information where doing so would be unlawful.

14. SECURITY

We use reasonable organisational and technical measures designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

15. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of websites operated by third parties.

16. COMPLAINTS

If you have concerns about how we handle your personal information, please contact us first.

You may also have the right to complain to the Information Commissioner's Office (ICO).

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal requirements.

The latest version will be published on this page.

18. CONTACT US

Zicboo
Operated by Bilawal Shamir
10 Saunders Close
Ilford
IG1 4DF
United Kingdom

Email: support@zicboo.com
Phone: +44 7867 326384
Website: zicboo.com