Refund policy

Last updated: 12 September 2026

This policy applies to purchases from Zicboo at zicboo.com. Nothing in it limits your statutory consumer rights.

1. Our 30-day return offer

If you change your mind, contact us within 30 calendar days after delivery to request a return. Send the goods back within 14 calendar days after notifying us.

For this voluntary offer, goods must be unused apart from reasonable inspection, in their original condition, and accompanied by supplied accessories and parts. Please include the original packaging where reasonably possible.

This offer is additional to your statutory rights. Conditions for voluntary returns do not remove rights relating to faulty or misdescribed goods or statutory cancellation.

2. Statutory cancellation rights

For eligible online purchases, you can cancel without giving a reason from the time you place your order until 14 calendar days after the day you receive the goods. Where goods from one order arrive separately, the cancellation period generally runs from receipt of the last item.

Notify us using a clear statement, such as an email to support@zicboo.com, before the cancellation period ends. You can use the optional form below, but you do not have to. Cancellation does not depend on us approving your request.

Send goods back within 14 calendar days after notifying us. You can inspect them as you reasonably would in a shop. Where legally permitted, a deduction may be made for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging is not an absolute condition of statutory cancellation.

3. Free return labels and UK returns

Email support@zicboo.com with your order number, or other information that allows us to identify the purchase, and the items concerned. Let us know whether you are changing your mind, requesting an exchange or reporting a problem. You do not need to give a reason for statutory cancellation.

We provide a free return label and instructions for returning goods to a UK return address. This includes eligible change-of-mind returns and faulty, damaged, incorrect or misdescribed goods. There is no charge for the supplied return label and no restocking fee.

Follow the label instructions, pack the goods securely and retain proof of posting. Our business contact address is not necessarily the return-processing address. Use the address on the label. If the label is missing or does not work, contact us promptly; our delay in providing it will not reduce your statutory rights.

4. Refunds for statutory cancellation

We reimburse statutory cancellations without undue delay, using the original payment method unless you expressly agree otherwise. No refund fee is charged.

Where you send the goods back and we have not offered to collect them, we may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first. We issue the refund no later than 14 calendar days after that earlier event. Where this withholding rule does not apply, reimbursement is due within 14 calendar days after we are informed of your cancellation.

If you cancel an entire eligible order, we refund the cost of the least expensive standard delivery option offered for that order. We do not have to refund any additional amount paid for a more expensive delivery option. For a partial cancellation, any delivery refund depends on the charges attributable to the cancelled goods and your applicable rights.

5. Refunds under our voluntary offer

For eligible voluntary returns outside the statutory cancellation period, we issue the product refund within 14 calendar days after receiving the returned goods. Original outbound delivery charges are not refunded under this additional offer, unless required by law. The return label remains free.

Refunds go to the original payment method unless another method is expressly agreed. We notify you when a refund has been issued. Your payment provider may need additional time to display it in your account. Contact us if an issued refund does not appear within your provider's expected processing time.

6. Faulty, damaged, incorrect or misdescribed goods

Contact support@zicboo.com with details of the problem. Photos or videos can help us assess it, but inability to provide them does not automatically remove your rights. We may need to inspect the goods.

Goods must meet applicable requirements for satisfactory quality, fitness for purpose and correspondence with their description. Where the law provides a right to reject, repair, replacement, price reduction or refund, we will honour it. The statutory short-term right to reject faulty goods normally lasts 30 days, and other remedies may remain available afterwards.

We cover reasonable return costs for goods returned because they are faulty, damaged on delivery, incorrect or misdescribed. We provide a free label; contact us before arranging another method so we can agree an appropriate service without restricting your statutory rights.

Your rights are not limited to our voluntary 30-day offer. Where a statutory faulty-goods refund is due, we issue it without undue delay and within 14 days after agreeing that you are entitled to it.

7. Exchanges and sale items

You can request an exchange within our voluntary return period. Exchanges depend on stock availability. We explain any price difference before you agree to an exchange; you can choose an eligible refund instead.

Sale and promotional goods retain the same statutory rights as full-price goods and are included in our voluntary offer. An ordinary glasses, clothing, jewellery or toiletry case is not excluded from cancellation merely because of its product category.