Refund policy

Last updated: 3 September 2026

Nothing in this policy limits or removes your statutory consumer rights.

1. 30-DAY VOLUNTARY RETURN PERIOD

Zicboo offers a voluntary return period of 30 calendar days from delivery.

For voluntary change-of-mind returns, products should normally be:

  1. Unused beyond what is reasonably necessary to inspect them
  2. In their original condition
  3. Returned with supplied accessories and parts
  4. Returned in original packaging where reasonably possible

2. UK RIGHT TO CANCEL ONLINE PURCHASES

For most eligible goods purchased online, UK consumers may cancel without giving a reason.

You should notify us within 14 days after receiving the goods.

After notifying us, you normally have another 14 days to return them.

3. HOW TO REQUEST A RETURN

To request a return:

  1. Email support@zicboo.com
  2. Include your order number
  3. Identify the product you wish to return
  4. State whether you are returning, cancelling, exchanging or reporting a problem
  5. Include photographs where an item is damaged, faulty or incorrect

We will provide the appropriate return instructions and return address.

4. CONDITION OF RETURNED GOODS

For statutory cancellations, customers may handle goods in the same way they reasonably would in a shop.

Where permitted by law, a deduction may be made if unnecessary handling reduces the value of the goods.

5. REFUNDS

Eligible refunds will normally be issued to the original payment method.

For statutory cancellations, refunds will be processed within the legally required period.

For returned goods, the refund must generally be made within 14 days after receiving the goods back.

6. ORIGINAL DELIVERY CHARGES

Where you validly cancel an entire eligible order under statutory cancellation rights, the cost of our least expensive standard delivery method will normally be refunded.

Any additional premium delivery amount does not have to be refunded.

7. RETURN SHIPPING COSTS

For voluntary change-of-mind returns, customers will normally be responsible for the direct return shipping cost.

Where goods are faulty, damaged, incorrect or not as described, return costs will be handled according to applicable consumer rights.

8. FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED GOODS

If an item arrives faulty, damaged, incorrect or not as described, contact support@zicboo.com as soon as reasonably possible.

Please provide:

  1. Your order number
  2. Product name
  3. Description of the problem
  4. Photographs or videos where helpful

Your statutory rights are not limited to our voluntary 30-day return period.

9. EXCHANGES

We may offer exchanges for eligible products within our voluntary 30-day return period, subject to availability.

10. PRODUCTS EXCLUDED FROM CHANGE-OF-MIND CANCELLATION

Certain products may be excluded where UK law provides an exception, including certain:

  1. Personalised or custom-made products
  2. Perishable products
  3. Sealed hygiene-sensitive goods after opening

Faulty goods remain subject to statutory rights.

11. SALE AND PROMOTIONAL ITEMS

Sale and promotional items have the same statutory rights as full-price items.

12. LATE OR MISSING REFUNDS

If we have confirmed a refund but you have not received it, first check your original payment account and contact your payment provider if necessary.

If the expected processing time has passed, contact support@zicboo.com.

13. RETURN ADDRESS

Please contact us before returning goods.

We will provide the appropriate return address and instructions.

Do not assume that our business contact address is the return-processing address unless we specifically instruct you to send goods there.

14. CONTACT US

Zicboo
Operated by Bilawal Shamir
10 Saunders Close
Ilford
IG1 4DF
United Kingdom

Email: support@zicboo.com
Phone: +44 7867 326384