Shipping policy

Last updated: 3 September 2026

Thank you for shopping with Zicboo.

1. ORDER CONFIRMATION

After placing an order, you will normally receive an order confirmation by email.

The confirmation may include your order number, products ordered, total price and delivery information.

Please check your confirmation carefully.

If you notice an error in your order or delivery address, contact support@zicboo.com as soon as possible.

We will try to correct the information before dispatch, although changes may not be possible once processing has begun.

2. ORDER PROCESSING

Orders are generally processed within 1–2 business days.

Business days normally exclude weekends and UK public holidays.

During busy periods, promotions, seasonal demand or public holidays, processing may take slightly longer.

3. UK DELIVERY

We currently offer delivery within the United Kingdom.

Estimated delivery time is 3–5 business days after dispatch.

4. SHIPPING COST

Our standard shipping charges are:

Orders up to £50: £5.99
Orders over £50: Free standard shipping

The applicable delivery charge will be shown at checkout.

5. FREE STANDARD SHIPPING

Free standard shipping applies to qualifying orders with a value over £50.

If an order is changed before dispatch and its qualifying value falls to £50 or below, the standard shipping charge may apply.

6. DELIVERY ESTIMATES

Delivery times are estimates unless a specific guaranteed delivery date has expressly been agreed.

Delivery may occasionally be affected by:

Carrier disruption
Severe weather
Transport disruption
UK public holidays
Seasonal demand
Industrial action
Other circumstances outside our reasonable control

7. TRACKING

Where tracking is available, tracking details will normally be sent after your order has been dispatched.

Tracking information may take some time to become active.

8. DELIVERY RESPONSIBILITY

Zicboo remains responsible for goods until they are delivered to you or another person you have identified to receive them, subject to applicable law.

9. INCORRECT DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery information.

If you notice an error, contact us as soon as possible.

If a parcel cannot be delivered because the customer provided an incorrect or incomplete address and the parcel is returned, reasonable additional delivery costs may apply if the customer asks us to resend it.

10. FAILED DELIVERY

If a delivery attempt is unsuccessful, the carrier may provide instructions for:

Redelivery
Collection
Delivery to a safe place
Another available delivery arrangement

11. MISSING ORDERS

If tracking indicates delivery but you cannot locate the parcel, please check:

Around your property
With household members
With neighbours where appropriate
Any designated safe place
Carrier delivery information

If you still cannot locate the parcel, contact us.

12. LOST PARCELS

If a parcel appears to have been lost before delivery, contact us.

We may investigate with the carrier and provide an appropriate remedy where required.

13. DAMAGED, FAULTY OR INCORRECT DELIVERIES

If your order arrives damaged, faulty, incorrect or not as described, contact us as soon as reasonably possible.

Please provide your order number, details of the problem and photographs where helpful.

14. DELIVERY DELAYS

If a delivery is materially delayed, please contact us.

Your statutory rights relating to delayed delivery remain unaffected.

15. CANCELLATION BEFORE DISPATCH

If you wish to cancel before dispatch, contact support@zicboo.com as soon as possible.

If the order has already been dispatched, you may still have cancellation and return rights.

16. INTERNATIONAL SHIPPING

This policy currently applies to UK deliveries only.

If international shipping becomes available, relevant destinations, delivery times, charges and customs information will be provided separately.

17. CONTACT US

Zicboo
Operated by Bilawal Shamir
10 Saunders Close
Ilford
IG1 4DF
United Kingdom

Email: support@zicboo.com
Phone: +44 7867 326384
Website: zicboo.com