Shipping policy

Last updated: 12 September 2026

1. Delivery area and dispatch location

Zicboo ships orders from the United Kingdom and currently delivers within the United Kingdom only. We do not currently offer international delivery.

2. Processing and delivery times

Order processing normally takes 1–2 business days. Standard delivery normally takes a further 3–5 business days after dispatch. The combined estimate is approximately 4–7 business days, subject to when the order is placed and non-working days.

Business days are Monday to Friday, excluding applicable UK bank and public holidays. Orders placed on non-working days begin processing on the next business day.

These are estimates unless we expressly agree a guaranteed date. If we become aware of a significant delay, we will contact you with available information. Any delay remains subject to your statutory rights.

3. Delivery charges

The qualifying order value is the goods subtotal after discounts, excluding delivery charges.

£50 or less: £5.99 standard shipping.
More than £50: free standard shipping.

An order with a qualifying value of exactly £50 incurs the £5.99 charge. The applicable charge is shown before you pay.

If you request a change before dispatch that affects shipping eligibility, we explain the revised total and obtain your agreement before taking any extra payment. Statutory cancellation and refund rights remain unaffected.

4. Order emails and tracking

We send an email acknowledging your order and a dispatch confirmation when it is sent. The acknowledgement confirms receipt of your order; contract acceptance is explained in our Terms of Service.

Where tracking is available, we send the details after dispatch. Tracking updates may not appear immediately. Contact support@zicboo.com if you need help locating an order.

5. Addresses and delivery arrangements

Please provide an accurate address and check your order email. Contact us promptly if a correction is needed. We will try to help, although changes may not be possible after dispatch.

If goods are returned because an address you supplied was incorrect and you request redelivery, we explain any reasonable additional delivery charge before you agree to it.

If delivery fails, follow the carrier's redelivery or collection instructions or contact us for help. A safe-place or neighbour delivery should follow arrangements you have authorised. A carrier's delivery scan alone does not settle responsibility for a disputed delivery.

6. Missing, lost or damaged orders

If you cannot locate a parcel, check any agreed delivery location and contact us. We will investigate with the carrier. Zicboo remains responsible for the goods until they come into your physical possession or that of a person you have identified to receive them, subject to the applicable legal rules.

Where goods are lost before risk passes to you, we arrange an appropriate replacement or refund in accordance with your rights. We do not require you to resolve our carrier claim yourself or allow an investigation to override a statutory remedy.

For damaged, faulty, incorrect or misdescribed goods, contact us and follow our Refund Policy. Photographs are helpful but are not an absolute condition of a statutory remedy.

7. Delays and cancellation

Unless another period has been agreed, goods must be delivered without undue delay and within 30 days after the contract is made. If delivery is late, you may be entitled to set an appropriate additional deadline and cancel if it is missed. In some circumstances, including a missed essential delivery deadline or refusal to deliver, you can cancel without giving extra time.

Weather, transport disruption and other events do not remove these rights. Contact us promptly if you want to cancel before dispatch. Dispatch does not remove any applicable cancellation or return rights.

8. Contact us

Zicboo — Bilawal Shamir, trading as Zicboo
10 Saunders Close, Ilford, IG1 4DF, United Kingdom
Email: support@zicboo.com
Phone: +44 7867 326384
Website: https://zicboo.com/